Maintenance Operations Center Specialist
Company: Wegmans Food Markets
Location: Rochester
Posted on: November 14, 2024
Job Description:
At Wegmans, our Maintenance team ensures that our stores,
facilities, and equipment are professionally maintained, helping to
provide our customers with the freshest best tasting products, and
our employees with a safe and productive work environment. In this
role as a Maintenance Operations Specialist, you will be empowered
to solve complex problems daily and continually learn and develop
new skills, while working for a growing and dynamic company with
endless opportunities for advancement. You will be responsible for
providing incredible customer service and operational support to
the Stores, Facilities, Manufacturing and Maintenance departments
through triaging, prioritizing and dispatching maintenance repair
requests to our in-house resources and contractors. You'll maintain
consistent communication with internal customers and stakeholders
to plan execution of work orders, coordinate trainings, and listen
for feedback to continuously improve our systems, processes and
service levels.What will I do?
- Utilize knowledge of maintenance and equipment Life-Cycle
Management practices to triage and prioritize requests and dispatch
work to in-house resources or contractors in a cost effective
manner
- Be point of contact for maintenance related issues, maintain
effective communication with all stakeholders and collaborate with
multiple areas to ensure incredible customer service and follow
up
- Work with operations and contractors to resolve service
requests and contractor repair action issues; evaluate, prioritize,
and assign priority of maintenance repair
- Partner with divisional and operations teams to coordinate and
provide training on systems and processes, while utilizing feedback
to find ways to continuously improve
- Assist with developing and maintaining Service Level Agreements
for new and existing stores and help maintain regulatory/compliance
and safety program information
- Maintain updated and accurate information in systems and use
programmable logic controllers alarm monitoring tools to assist
with repair resolution
- Monitor equipment total cost of ownership repair costs and
collaborate with leadership as needed to help with Capital Planning
and replacement of equipmentRequired Qualifications
- 1 or more years of experience in the Maintenance field
- Experience coordinating business activities, such as
scheduling, costing, vendor relations, etc.
- Ability to demonstrate good judgement, integrity and trust in
frequently handling confidential information
- Systems aptitude, and the ability to work between multiple
systems and simultaneously navigate multiple screens and
applicationsPreferred Qualifications
- Experience in Purchasing, Inventory Management, and/or
Accounting
- Experience supporting a maintenance department
- Experience using EAM computer system
- Experience in the mechanical field in a position which required
understanding of mechanical parts related to food production
equipment, electrical, refrigeration, HVAC and/or plumbingAt
Wegmans, we've long believed we can achieve our goals only if we
first fulfill the needs of our people. Putting our people first and
offering competitive pay and a variety of benefits & perks is just
the start of what it means to work at Wegmans.Whether through
premium pay for working on Sundays or holidays, offering
industry-leading health care coverage and wellness programs to
support physical, financial, and emotional well-being, or paid time
off (PTO) to help you balance work and life, we've got something
for everyone.And because we care about the wellbeing and success of
every person, we recognize each person has their own unique
scheduling needs. We're proud to offer flexibility in scheduling so
our employees can prioritize what is most important to them. Our
large, high-volume stores and 24x7 operations allow for
personalized schedules that balance an employee's individual needs
with the needs of our business and each department. Comprehensive
benefits*
- Paid time off (PTO) to help you balance your personal and work
life
- Higher premium pay rates for working Sundays or on a recognized
holiday
- Health care benefits that provide a high level of coverage at a
low cost to you
- Retirement plan with both a profit-sharing and 401(k)
match
- A generous scholarship program to help employees meet their
educational goals
- LiveWell Employee & Family program to support your emotional,
work-life and financial wellness
- Exclusive discounts on electronics, entertainment, gym
memberships, travel and more!
- And more!***Certain eligibility requirements must be satisfied
and offerings may differ based upon area or the company and/or
position.For 25 years in a row, our employees have put us on the
FORTUNE magazine's list of the 100 Best Companies to Work For .
Discover what it means to work for a family-owned, mission-driven,
values-based company that believes in caring, respect, empowerment,
high standards and making a difference in the community. Because
with a family-like atmosphere of shared support, leaders who have
your best interest at heart and growth as part of everything we do,
Wegmans is the place for you to do what you love-and love what you
do.
Keywords: Wegmans Food Markets, West Seneca , Maintenance Operations Center Specialist, Professions , Rochester, New York
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