Customer Care Advisor

Company: VirtualVocations
Location: Erie
Posted on: November 19, 2024

Job Description:

A company is looking for a Customer Care Advisor in the US.

Key Responsibilities

Serve as the primary point of contact for new and existing customers
Assist customers via emails, phones, and live chats/messaging
Collaborate with clinical and pharmacy teams to ensure timely handling of patient requests

Required Qualifications

Minimum of 1 year experience in a customer service or call center role
Experience handling multi-channel contact support (Email, Chat, Phone)
Experience using cloud-based platforms, e.g., Zendesk
Ability to multitask and prioritize responsibilities in a fast-paced environment
Pharmacy experience (online or retail) is a plus

Keywords: VirtualVocations, West Seneca , Customer Care Advisor, Other , Erie, New York

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