IT Systems Engineer, Rochester NY

Company: ComTec Solutions
Location: Rochester
Posted on: November 17, 2024

Job Description:

Description:JOB SUMMARY:The IT Systems Engineer's role ensures the stability, integrity, and efficient operation of Enterprise-Class IT Systems both internally and externally with our customers. This is achieved by monitoring, maintaining, supporting, and optimizing all network, server, and messaging-based IT Systems. This individual will technically lead IT projects and provide escalation to other team members.

REPORTS TO: Director, IT ServicesDIRECT REPORTS: None
ESSENTIAL FUNCTIONS: - Support the development and implementation of new technologies within large systems environments by advising on design concepts, implementation strategies, and deployment timelines - Manage development, testing, and deployment of software and other computer systems technologies to ensure compliance with operational requirements for security, performance, reliability, and scalability - Internal IT Data Center support and maintenance - Research existing and emerging hardware and software technologies to determine capabilities and cost-benefit relationships and develop ongoing computer systems solutions that meet performance and budgetary requirements - Create thorough documentation records of design specifications and deployed systems configurations - Coordinate and execute Azure and Private Cloud managed services implementations - Provide network and security assessments, identifying opportunities for system improvements and efficiencies - Create, document, and escalate issues and problems according to ticketing standards and SLAs - Perform remote and onsite scheduled maintenance for ComTec internal and client-based systems - Adhere to departmental policies for reporting and managing change requests - Participate in an emergency on call rotation schedule - Support development and implementation of Microsoft Azure and Private Cloud infrastructure - SQL, Hyper-V, and Software Defined Storage performance tuning - Other duties as requiredRequirements:TECHNICAL SKILLS: - Ability to design, install, configure, administer, and troubleshoot the following:- Microsoft Windows Server- Microsoft Windows Active Directory and Azure Active Directory- Microsoft Storage Spaces Direct- Azure AD Connect- Azure Site Recovery- Microsoft 365- On Premise Microsoft Exchange and Hybrid Cloud- Microsoft SQL Server- Microsoft Remote Desktop Services- Microsoft Hyper-V and VMWare Clustered Environments- Enterprise Anti-Virus solutions- Enterprise backup solutions - Veeam, Storage Craft, Datto, Azure - Knowledgeable of Enterprise Class Storage Solutions, and Software Defined Storage - Working knowledge of HP, Dell, and SonicWall hardware - Understanding of 802.1Q VLANS and Traffic Prioritization
SOFT SKILLS & ABILITIES: - Strong written and verbal communication skills - Pleasant and professional demeanor in all client and internal communications - Independent worker and able to work effectively on daily tasks without direct supervision - Strong organization skills and ability to operate efficiently throughout daily tasks - In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate - Demonstrates empathy with users and professionalism at all times - Work well with clients at all levels, from executive to IT personnel to end user - Operates with client satisfaction in mind - Energy, enthusiastic and results-oriented
EDUCATION, EXPERIENCE, & KNOWLEDGE: - Bachelor's degree preferred - 10+ years of relevant IT experience - Preferred Certificationso Microsoft Azure Administratoro Microsoft Azure Database Administrator Associateo SonicWall Network Security Professional (SNSP)
WORK ENVIRONMENT/PHYSICAL DEMANDS: - Use of computer and office equipment - Ability to remain calm in stressful situations - Performs all administrative functions expected at this level
ADDITIONAL REQUIREMENTS: - Ability to schedule for evening or weekend work occasionally - Valid driver's license in your state of residence and reliable personal vehicleBenefits: - Competitive salary - Relaxed Company Culture - Generous Vacation Allowance - Health/Dental/Vision Insurance - Flu Shots - Life Insurance - Long and Short Term Disability Insurance - Investment in Professional Development - Value Recognition and Rewards - 9 paid holidays - Birthday Paid time off - Generous Company 401K 4% Match - Company laptop & Cell Phone - Team Outings & Events - Flexible Work/Life Balance Valued



Compensation details: 70000-110000 Yearly Salary



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Keywords: ComTec Solutions, West Seneca , IT Systems Engineer, Rochester NY, Other , Rochester, New York