CUSTOMER REPAIR SUPPORT SPECIALIST
Company: STERIS
Location: Buffalo
Posted on: October 15, 2024
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Job Description:
Job Title:
Customer Repair Support Specialist
Req ID:
45579
Job Category:
Service/Technical Services
Buffalo, NY, US, 14201
Description:
At STERIS, we help our Customers create a healthier and safer world
by providing innovative healthcare and life science product and
service solutions around the globe. Position Summary
The Customer Repair Support Specialist provides onsite services to
Customers within a Market Geography, including analysis of repair
trending, inventory management, and Customer Engagement with the
intent to reduce or limit the need/number of Device and Instrument
repairs and ensure surgical assets are Procedure Ready. This role
uses specialized knowledge in instruments and or devices to achieve
effective analysis, problem-solving techniques, process
evaluations, customer education and delivers value-added activities
to drive current contract value and enhance Customer retention and
engagement. This role works cross functionally with sales and
operations to identify opportunities and issues and are a part of
the account team that delivers solutions to Customers. This is a
remote based customer facing position. To support and service our
customers in the assigned territory candidates must be based out of
the following state: New York What You Will Do
Instrument Repair & Maintenance Onsite Support & Education:
* Reviews and performs basic analysis on repair trending data to
identify Customer specific areas of improvement. Recommends and
tracks measurable goals in partnership with Customer.
* Provides analysis of repair trending and solution delivery to
assigned facilities, to support cost savings / cost avoidance and
compliance plans are in place for effective Customer operations.
This includes:
* Lead Proactive Maintenance Inspections (PMI) for service
portfolio assets: i.e. Flexible Endoscopes, Rigid Endoscopes,
Surgical Devices, etc.
* Direct Care & Handling in-services for OR and SPD/CSS staff as
needed.
* Receive and send out instruments/devices requiring repair and
maintenance per contract requirements!
* Tracking of send/receive repair process to ensure efficient
processes (status, readiness) and follow-up.
* Ensures instrument/device inspection for maintenances
requirements are managed and recorded per compliance and contract
requirements.
* Conducts basic data analysis and implements daily operations of
value-added activities that relate directly to service portfolio
Compliance & Professional Development:
* Records surgical asset inspection and maintenance activities for
Customer compliance.
* Maintains compliance with established policies and procedures of
the Department of Health, JCAHO, OSHA, CDC, AAMI, AORN standards,
and Original Equipment Manufacturer (OEM) Instructions for Use
(IFUs).
* Complies with STERIS IMS policies and procedures while also
adhering to policies and procedures of facility.
* Demonstrates ethical, compliant decision making and escalates
issues appropriately and timely to leadership and/or internal
stakeholders that minimize risk for our Customers and STERIS.
* Escalates non-compliance concerns and issues to STERIS IMS
leadership regarding regulatory and safety issues.
* Leads and participates with sales and operations for Customer
in-services and educational offerings provided by STERIS IMS in the
facility. This includes achieving and maintaining required
certifications and skills needed to perform the role per internal
and external requirements. What You Will Do - cont'd
What You Will Need to be Successful
#LI-TL1 We Take Care of You
Pay range for this opportunity is$19.71-$27.51. Minimum pay rates
offered will comply with county/city minimums, if higher than range
listed. Pay rates are based on a number of factors, including but
not limited to local labor market costs, years of relevant
experience, education, professional certifications, foreign
language fluency, etc. STERIS is a leading global provider of
products and services that support patient care with an emphasis on
infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND
SAFER WORLD by providing innovative healthcare, life sciences and
dental products and services. STERIS is a $5 billion, publicly
traded (NYSE: STE) company with approximately 17,000 associates and
Customers in more than 100 countries. If you need assistance
completing the application process, please call 1 (440) 392.7047.
This contact information is for accommodation inquiries only and
cannot be used to check application status. STERIS is an Equal
Opportunity Employer.We are committed to equal employment
opportunity and the use of affirmative action programs to ensure
that persons are recruited, hired, trained, transferred and
promoted in all job groups regardless of race, color, religion,
age, disability, national origin, citizenship status, military or
veteran status, sex (including pregnancy, childbirth and related
medical conditions), sexual orientation, gender identity, genetic
information, and any other category protected by federal, state or
local law.We are not only committed to this policy by our status as
a federal government contractor, but also we are strongly bound by
the principle of equal employment opportunity. The full affirmative
action program, absent the data metrics required by * 60-741.44(k),
shall be available to all employees and applicants for employment
for inspection upon request. The program may be obtained at your
location's HR Office during normal business hours. Req ID:
45579
Job Category:
Service/Technical Services
Buffalo, NY, US, 14201
Life at STERIS STERIS Sustainability
Nearest Major Market: Buffalo
Job Segment:
Customer Service Representative, Facilities, Infection Control,
Inspector, Patient Care, Customer Service, Operations, Healthcare,
Quality
Keywords: STERIS, West Seneca , CUSTOMER REPAIR SUPPORT SPECIALIST, Other , Buffalo, New York
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