SOLUTION ARCHITECT-IT SERVICE MANAGEMENT -SENIOR MANAGER
Company: PwC
Location: Rochester
Posted on: October 4, 2024
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Job Description:
Industry/SectorTechnologySpecialismPlatform Engineering &
ArchitectureManagement LevelSenior ManagerJob Description &
SummaryA career in our Service Management practice, within Cloud
Computing and Networking services, will provide you with the
opportunity to focus on the joint business relationship between PwC
and Google, HP, Microsoft, Oracle, SAP, and other cloud based
platforms to bring new and innovative services to some of the
largest companies. We help our clients adopt the cloud to transform
Information Technology, scale and streamline operations and create
new cloud based businesses through our strong alliances. You'll be
at the forefront of helping organisations around the globe adopt
innovative technology solutions that optimise business processes or
enable scalable technology.Our team helps organisations transform
their Information Technology operations into additional sources of
revenue by improving Information Technology service delivery, cost
efficiency, and customer satisfaction. As part of the team, you'll
help our clients design and implement process strategies to address
gaps in their cloud service delivery and service management
proficiency.To really stand out and make us fit for the future in a
constantly changing world, each and every one of us at PwC needs to
be a purpose-led and values-driven leader at every level. To help
us achieve this we have the PwC Professional; our global leadership
development framework. It gives us a single set of expectations
across our lines, geographies and career paths, and provides
transparency on the skills we need as individuals to be successful
and progress in our careers, now and in the future.As a Senior
Manager, you'll work as part of a team of problem solvers, helping
to solve complex business issues from strategy to execution. PwC
Professional skills and responsibilities for this management level
include but are not limited to:Encourage everyone to have a voice
and invite opinion from all, including quieter members of the
team.Deal effectively with ambiguous and unstructured problems and
situations.Initiate open and candid coaching conversations at all
levels.Move easily between big picture thinking and managing
relevant detail.Anticipate stakeholder needs, and develop and
discuss potential solutions, even before the stakeholder realises
they are required.Contribute technical knowledge in area of
specialism.Contribute to an environment where people and technology
thrive together to accomplish more than they could apart.Navigate
the complexities of cross-border and/or diverse teams and
engagements.Initiate and lead open conversations with teams,
clients and stakeholders to build trust.Uphold the firm's code of
ethics and business conduct.Job Requirements and Preferences:Basic
Qualifications:Minimum Degree Required:Bachelor's DegreeRequired
Field(s) of Study:Computer and Information Science,Management
Information SystemsMinimum Year(s) of Experience:7 year(s)Preferred
Qualifications:Certification(s) Preferred:ITIL 4 -BMC Certified
Professional - Helix ITSM, additional Service management related
certifications -Preferred Knowledge/Skills:Demonstrates in-depth
level abilities and/or a proven record of success managing efforts
with identifying and addressing client needs including: -Experience
with BMC Helix ITSM and related service management, ITAM, ITOM
modules and how they are implemented across different operating
models (ITIL); -Working with industry leading discovery
technologies (SCCM, ServiceNow, Splunk, Dynatrace, etc.) and how
they integrate with the BMC Helix product suite; -Designing
business and technical architectures related to ITSM
Transformations; -Integrating and implementing the ecosystem of
tools integral to ITSM Transformations; -Developing and
re-engineering IT processes, capabilities, and controls in a proven
and efficient way; -Understanding complex and diverse client
architecture and translating into a target-state ITSM solution
design; -Creating technical design documents and implementation
playbooks for target-state ITSM solutions; - - - - -Designing
technical architectures related to ITSM capabilities, including
integration design with downstream IT monitoring and observability
tools within the client ecosystem; -and,Developing solution designs
for capturing full IT asset footprint within the AMDB and CMDB;
including architecting integrations with common asset configuration
tools (SCCM, JAMF, etc.) and BMC Discovery product tooling.
-Demonstrates in-depth level abilities and/or a proven record of
success in the following areas: -Identifying and developing
opportunities to assist clients with organizational maturity;
-Bringing together the right perspectives, identify roadblocks, and
integrate feedback from clients and team members; -Managing
delivery from project scoping to conclusion, while consistently
keeping the client's goals in mind; -Having a passion for
developing and growing team members; -Communicating complex
information simply; -Finding yourself in the role of advisor and
peer to others; -Approaching new projects with an open mind;
-Believing empathy for coworkers and customers is key to your
success; -Valuing learning from mistakes and ask for help when
needed; -Persevering through challenges; -Believing in the value
created by diverse teams and can adapt to a variety of working
styles; and, - -Developing thought leadership materials to further
your knowledge and create new relationships. - -Demonstrates
in-depth level abilities and/or a proven record of success in the
following areas: -IT Service Management, ITIL 4; -IT Asset
Management; -BMC Helix ITSM; -ServiceNow/BMC Helix/Jira Service
Management (implementations, transformations, etc.); - -Cloud
Platforms (Amazon Web Services (AWS), Azure, GCP); -Cloud and Asset
Discovery, including tagging integration and federated
configuration; -Cloud Application Performance Monitoring (APM);
-and,Cloud AI Ops / AI Monitoring; -Travel RequirementsUp to 80%Job
Posting End DateLearn more about how we work:
https://pwc.to/how-we-workPwC does not intend to hire experienced
or entry level job seekers who will need, now or in the future, PwC
sponsorship through the H-1B lottery, except as set forth within
the following policy: https://pwc.to/H-1B-Lottery-Policy.All
qualified applicants will receive consideration for employment at
PwC without regard to race; creed; color; religion; national
origin; sex; age; disability; sexual orientation; gender identity
or expression; genetic predisposition or carrier status; veteran,
marital, or citizenship status; or any other status protected by
law. PwC is proud to be an affirmative action and equal opportunity
employer.For positions based in San Francisco, consideration of
qualified candidates with arrest and conviction records will be in
a manner consistent with the San Francisco Fair Chance
Ordinance.Applications will be accepted until the position is
filled or the posting is removed, unless otherwise set forth on the
following webpage. Please visit this link for information about
anticipated application deadlines:
https://pwc.to/us-application-deadlinesThe salary range for this
position is: $130,000 - $256,000, plus individuals may be eligible
for an annual discretionary bonus. Actual compensation within the
range will be dependent upon the individual's skills, experience,
qualifications and location, and applicable employment laws. PwC
offers a wide range of benefits, including medical, dental, vision,
401k, holiday pay, vacation and more. To view our benefits at a
glance, please visit the following link:
https://pwc.to/benefits-at-a-glanceSummaryLocation: IL-Chicago;
NC-Raleigh; NC-Charlotte; OH-Cincinnati; OH-Cleveland; SC-Columbia;
OH-Columbus; TX-Dallas; VA-Richmond; MD-Baltimore; NY-Rochester;
IL-Rosemont; CA-Sacramento; MA-Boston; MO-St. Louis; UT-Salt Lake
City; TX-San Antonio; CA-San Diego; CA-San Francisco; CA-Silicon
Valley; WA-Seattle; SC-Spartanburg; NY-Albany; CT-Stamford;
FL-Tampa; GA-Atlanta; OH-Toledo; OK-Tulsa; TX-Austin;
DC-Washington; CO-Denver; IA-Des Moines; MI-Detroit; NY-Buffalo;
NJ-Florham Park; TX-Fort Worth; NC-Greensboro; CT-Hartford;
TX-Houston; IN-Indianapolis; MI-Grand Rapids; CA-Irvine;
FL-Jacksonville; MO-Kansas City; NV-Las Vegas; AR-Little Rock;
CA-Los Angeles; KY-Louisville; AL-Birmingham; US-Remote;
AR-Fayetteville; NY-Melville; FL-Miami; WI-Milwaukee;
MN-Minneapolis; VT-Montpelier; TN-Nashville; LA-New Orleans; NY-New
York; OK-Oklahoma City; PA-Philadelphia; AZ-Phoenix; PA-Pittsburgh;
FL-West Palm Beach; OR-PortlandType: Full time
Keywords: PwC, West Seneca , SOLUTION ARCHITECT-IT SERVICE MANAGEMENT -SENIOR MANAGER, Executive , Rochester, New York
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